Brazilian aircraft maker Embraer has unveiled plans to ramp up its services offering by creating a new division focused on customer services and support.
Led by Johann Bordais, currently director of services and support for Embraer Commercial Aviation, the new division will begin operating in the first half of 2017 with a remit to develop support solutions for existing and future products and services, along with managing associated processes and resources.
The thinking behind the move appears to center on growth and integration, according to Paulo Cesar Silva, Embraer president and CEO. “The new business will bring together capabilities that are currently spread throughout different business areas to offer customers a broad portfolio of solutions,” he said. “We see an opportunity to expand and integrate services and support.”